Returns & Refunds Policy
Mystic Kaarigari
Last updated: 2025
At Mystic Kaarigari, every piece is crafted with intention.
If something doesn’t feel right, we believe returns should be handled with clarity, fairness, and respect for both you and the artisans behind the work.
This policy explains when returns or refunds are possible, and how we handle them.
HOW RETURNS & REFUNDS WORK
Eligibility for Returns
We accept returns under the following conditions:
The return request is raised within 7 days of delivery
The item is unused, unworn, unwashed, and in original condition
All original tags, packaging, and accessories are intact
Certain items may not be eligible for return, including:
Customized or made-to-order products
Items marked as Final Sale
Products showing signs of use or damage after delivery
Eligibility will always be clearly mentioned on the product page.
Non-Returnable Items
To protect product integrity and hygiene, we do not accept returns for:
Customized designs or personalized items
Items damaged due to misuse or improper care
Products returned without original packaging or tags
This helps us maintain quality standards for all customers.
How to Initiate a Return
To start a return:
Email us at support@mystickaarigari.com
Include:
Order number
Reason for return
Clear photos (if the item is damaged or incorrect)
Our team will review and respond within 1–2 business days.
How to Initiate a Return
Return shipping costs are typically borne by the customer
If the return is due to:
A damaged product
An incorrect item sent
we will arrange or reimburse return shipping
Return Shipping
Once your return is received and inspected:
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Shipping charges are non-refundable, unless the return is due to our error
You will receive email confirmation once the refund is initiated.
Refunds
At this time, we do not offer direct exchanges.
If you wish to order a different item:
Please return the original item (if eligible)
Place a new order separately
This allows faster processing and clearer tracking.
Exchanges
If your order arrives damaged or incorrect:
Contact us within 48 hours of delivery
Share photos of the item and packaging
We will resolve the issue promptly through:
Replacement, or
Refund, depending on availability
Damaged or Incorrect Orders
While rare, delays may occur due to factors beyond our control, including:
Weather conditions
Regional disruptions
Courier service issues
If your order appears delayed or lost:
Contact us at support@mystickaarigari.com
We will coordinate with the courier partner to resolve the issue promptly
What We Do Not Do
To be transparent and fair, we do not:
Charge hidden restocking fees
Refuse valid returns without explanation
Delay refunds unnecessarily
Change return rules after your order is confirmed
Trust is built through consistency, not fine print.
Policy Updates
We may update this Returns & Refunds Policy occasionally to reflect:
Operational changes
Legal requirements
Product or fulfillment updates
Any changes will be posted here with a revised date.
Contact Us
If you have questions or need help with a return:
Mystic Kaarigari
support@mystickaarigari.com
We believe fairness creates loyalty and clarity builds trust.